DASH Business Analyst, Department of Technology Solutions with UT System
University of Tennessee, Knoxville
Knoxville, TN
Full-time
Information Services / Technology (IT)
Posted on April 26, 2024
DASH Business Analyst, Department of Technology Solutions with UT System
Market Range 09
About the UT System
The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, and Martin; the Health Science Center at Memphis; the Space Institute at Tullahoma; and the statewide Institute of Agriculture and Institute for Public Service. The UT System enrolls about 54,000 undergraduate and graduate students statewide, and more than 13,000 students graduate from UT campuses each year with bachelor’s, master’s, doctoral and professional degrees.
The UT System has a presence in each of Tennessee’s 95 counties. Through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations, and citizens statewide.
The University of Tennessee System, through its multiple campuses and institutes, serves the people of Tennessee and beyond through the discovery, communication, and application of knowledge. The System is committed to providing undergraduate, graduate, and professional education programs in a diverse learning environment that prepares students to be leaders in a global society. The UT System’s delivery of education, discovery, outreach, and public service contributes to the economic, social, and environmental well-being of all Tennesseans.
The Opportunity
The DASH Business Analyst will work as part of the DASH Infrastructure team that is responsible for, among other things, the application security module, and Risk Management Console application in Oracle.
Additionally, the position works closely with the DASH Customer Success Team, which is responsible for the documentation, Help Desk, training, and other support for the University's Enterprise-wide Software Solutions. This position works with university employees statewide at all campuses and institutes.
Specific duties and responsibilities will include, but are not limited to, the following:
- Application Security - User Account and Role Management:
- Complete on-line Oracle University asynchronous training on relevant application security topics.
- Provision, remove, edit, and monitor user access to the DASH system.
- Monitor the shared DASH security inbox and work with campus contacts to resolve issues.
- Create and edit end-user roles.
- Monitor system logs and custom audit reports for system integrity.
- Work with the Risk Management Console tool to monitor and resolve segregation of duties (SOD) violations and other access concerns.
- Workflow Support:
- Support workflow administrators with work item routing, workflow development, and troubleshooting in DASH.
- Help Desk:
- Provide customer support to end users of the Enterprise-Wide Software Systems via email, phone, and TDX ticketing software system.
- Update the status of requests in the Help Desk email account and TDX ticketing software system.
- Research and analyze business functionality of the University's new and existing software systems and related components, including quarterly Oracle upgrades and reported problems.
- Develop and implement testing scenarios to ensure software systems function as expected after implementation of enhancements and quarterly Oracle upgrades; develop potential solutions if the functionality does not work as anticipated.
- Perform other duties as assigned.
Qualifications :
Education/ExperienceThe successful candidate will hold an Associate’s Degree in computer, communications, or business related field and minimum of 1 year related experience or an equivalent combination of experience, training, and education.
The successful candidate will have:
- Knowledge of cloud based software systems
- Computer skills
- Customer Service skills
- Communication skills (written and oral)
- Conscientious attention to detail
- Ability to troubleshoot issues via phone or email and communicate with employees from diverse backgrounds of computer knowledge
- Ability to thoroughly document processes
- Ability to work in a team environment, where individual sacrifices are made to reach team goals and deadlines
The preferred candidate will:
- Experience applying change management skills and practices for a large-scale software implementation.
- Experience supporting ERP software systems, especially Oracle Fusion Cloud applications.
- Experience working in Higher Ed
- Experience with the Oracle Fusion Cloud platform.
Applications MUST be accompanied by a resume, references, and a cover letter addressing interest in and qualifications for the role.
Compensation
Compensation for the position will be competitive and commensurate with qualifications and experience within the market range.
Benefits
The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. Please visit our website to learn more about the generous benefits offered.
