Specialist, Re-Engagement, Time-Limited (Multiple Openings)

Guilford Technical Community College   Jamestown, NC   Full-time     Management
Posted on September 21, 2021
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The Re-Engagement Specialist provides support services for students to promote retention and academic success.  The Re-Engagement Specialist will connect students to a variety of student services and academic activities to ensure progression toward graduation leading to career or transfer goals; works in collaboration with faculty, various student service professionals and students at the college.  
Duties/Functions
  • Develop and incorporate re-enrollment efforts for withdrawn and stop-out students; provide timely interventions to assist students in their academic progress
  • Co-create specific academic and personal plans with students to achieve their academic, personal and professional goals 
  • Serve as a liaison for instructional support services such as tutoring, library services, and distance learning support
  • Reconnect with stop-outs by providing individualized and substantive information on academic programs, financial aid, academic support and expedite their re-admission process
  • Conduct follow-up communication via phone, text, email, live chat, web, and other methods of communication
  • Identify trends and research best practices in student persistence and completion
  • Review advising reports, existing notes in Navigate, and transcripts to better understand former students’ unique circumstances. 
  • Document student progress and current academic needs of students; track any patterns for stopping-out from the college
  • Participate in departmental meetings, serve on College committees, and attend professional development.  Demonstrate and model the College’s employability skills:  adaptability, communication, information processing, problem solving, responsibility, and teamwork.
  • Performs all duties as assigned by the supervisor.
Difficult Challenges
  • Contacting and engaging stop-out students 
  • Gaining consensus on retention strategies
  • Personnel issues

Contacts
  • Daily: supervisor updates and assignments
  • Semi-weekly: students with unresolved re-enrollment concerns

Education Required
Bachelor’s degree from an accredited college or university 
Education Preferred
Master’s degree from an accredited college or university 
Experience Required
Two (2) years of student retention or related experience at a college or university setting 
Experience Preferred
Five (5) years of student retention or related experience at a college or university setting 
KSA Required
  • Work well both independently and as part of a team with individuals with diverse backgrounds.
  • Demonstrated excellent communication, interpersonal and leadership skills.
  • Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments or projects and maintaining records.
  • Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
  • Ability to establish and maintain positive and effective working relationships with students, college employees and the public.
  • Knowledge of student development, including student needs in each of the position’s areas of responsibility.
  • Ability to perform and excel in a high‐tech all‐digital environment. 
  • Excellent customer service skills and interpersonal skills.  
  • Ability to handle sensitive and extensive confidential data. 
  • Ability to communicate effectively, both orally and in writing, including strong presentation skills.
  • Demonstrated initiative and creativity.
  • Discretion in handling sensitive issues.
  • Ability to handle stressful situations.
  • Ability to analyze problems, identify alternative solutions, project consequences of proposed actions.  
  • Understanding of broad community college issues and administration.
  • Ability to use word processing, e-mail, and the web for daily tasks.
  • Perform related work as required.
KSA Preferred
  • Maintain effective audio-visual discrimination and perception needed for making observations; reading and writing; communicating with others; handling varied tasks simultaneously
  • An understanding of the mission of Guilford Technical Community College
Department/Job Specific Requirements
  • General knowledge of college enrollment procedure 

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 
  • Ethics
  • Safety/Shooter on Campus
  • Personal Information Protection Training (PIP)
  • Anti-Discrimination/Harassment & Title IX
  • Other training may be required as determined applicable. 
Physical Demands
Physical Activity:  Primarily sitting
Environmental Hazard(s): <15%
Lifting: <=20lbs.
Posting Type Staff