Volunteer Coordinator-Full Time- Murfreesboro Based
Location: Murfreesboro, TN
Status: Regular Full Time
Schedule: Monday - Friday 8 a.m. - 5 p.m.
The Volunteer Coordinator is responsible for assisting the Director of Volunteer Services in planning and conducting volunteer service activities including recruiting volunteers, communication with volunteers, volunteer recognition activities and volunteer interviewing, training and support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to inquiry calls requesting information about volunteer opportunities.
- Interviews, orients, assigns and supervises office and patient care volunteers.
- Collaborates with other Volunteer Coordinators in assigning patient care volunteers when requested and completes required documentation related to the assignment process and statistics.
- Conducts follow-up calls to patient care volunteers as requested and documents such calls.
- Assists Director of Volunteer Services in maintaining volunteer personnel and medical files, including compliance of annual competency reviews and evaluations.
- Assists with facilitating volunteer events, trainings and meetings including requisition and storage of recognition awards.
- Assists Director of Volunteer Services in the collection of data for performance improvement.
- Oversees preparation and mailing of all Volunteer Services materials, including, on-going correspondence to volunteers, volunteer newsletter, patient care documentation to volunteers, and other materials as needed.
- Participates in interdisciplinary team meetings to remain abreast of current patients; notifies interdisciplinary team members of updated information on volunteer contact with patient and educates staff on appropriate utilization of volunteers.
- Assists Director of Volunteer Services in maintaining volunteer information database and updates information as needed.
- Assists Director of Volunteer Services in assigning volunteers for agency's special events.
- Organizes and facilitates Volunteer Recruitment events.
- Other duties may also be assigned.
Directly supervises volunteers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. No supervision of agency employees is required.
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Current driver's license and automobile insurance as required by Tennessee State Law.
Previous experience working with volunteers. Good communication and organizational skills. Reliable transportation and a valid driver's license. Ability to work with interdisciplinary team. Personal maturity and the ability to respond calmly and effectively to stressful situations. Proficient in use of databases and Microsoft Office Suite. Sensitive to the issues related to working with and rewarding unpaid staff.
Communication and Relationship Skills: Exemplifies high level of written oral and listening communication skills, always respecting patient confidentiality.
Agency Policy and Philosophy: Communication and supports agency mission and values in all professional interactions.
Continuing Education: Seeks to improve knowledge and skills relative to performance of job and personal growth.
Quality and Performance Improvement: Participates in new and continuing programs designed to monitor and improve quality and performance relevant to the mission and philosophy of Alive Hospice, Inc.
Teamwork: Functions consistently and collaboratively as an integral part of the Volunteer Services department and other committees (etc.) bringing experience and education to contribute to optimal team functions and outcomes.
Ethics: Demonstrates a high level of work, personal and professional ethics.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Frequently required to drive an automobile.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to infectious diseases and use of an automobile. The noise level in the work environment is usually moderate. Usually a general office setting.
This agency requires this position to complete 12 hours of continuing education per year covering topics that will contribute to improvements in carrying out the above responsibilities. Regulatory agencies may require some disciplines to have additional hours in order to be licensed or certified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including meeting the required competencies. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree (A. A.) or equivalent from two-year college or technical school; three years related experience and/or training; or equivalent combination of education and experience. Volunteer supervisory experience preferred.