Financial Services Representative

Posted on January 5, 2020



Comprehensive and Competitive Benefit package


We are searching for a positive, initiative driven, customer oriented individual to join our team.
This position is a combination of teller and personal banking responsibilities which includes, but is not limited to, building strong customer relationships, cross selling bank products and services as well as opening and closing various demand deposit accounts. Flexibility to travel between our region locations is a must.
Qualified candidates will have the following: cash handling experience, strong customer service and communication skills, and interpersonal expertise.  Must have the ability to multitask and be detail oriented.  Prior sales experience is preferred.  A college degree can be substituted for experience, however we will train the right person.  Professional appearance is required.

See job description for more details.

JOB TITLE: Financial Services Representative (FSR I)
DEPARTMENT: Retail Banking
REPORTS TO: Retail Branch Manager or Region Retail Supervisors Coordinator
FSLA Status: Non-Exempt
POSITION SUMMARY: Opens new accounts. Performs teller role. Assists customers with
account needs and provides customer service. Handles routine customer inquiries/problem
solving. Willingly travels to/from other locations within region, as staffing needs dictate.
(30%) 1. Functions as a trained teller, receiving and processing teller transactions accurately and
timely. Follows Bank procedures when performing transactions on teller machine and other
required equipment such as encoder, CRT. Verifies and balances assigned cash drawer daily
with minimal cash variances. Assists in reconciling errors or discrepancies for self and other
tellers. Assists in forecasting cash demand for location. Maintains adequate cash and/or cash
drawer limits as required by Bank policy. Opens night deposit vault and processes all
deposits/transactions using dual control at all times.
(30%) 2. Opens/closes various time and demand deposit accounts. including certificates of deposits,
NOW accounts, regular checking accounts and savings accounts. Ensures all applicable
regulations, disclosures, policies, and procedures are observed.
(25%) 3. Cross sells Bank products and services through needs identification, maximizing profitable
relationship. Utilizes sales tools to proactively call existing customer base to expand
relationships in accordance with bank’s core values and customer needs.
(5%) 4. Performs basic loan administration requirements as needed.
1. Rents/grants access to safe deposit boxes. Verifies access authority against safe deposit
contracts for each request exercising prescribed controls. Checks booth or conference room
after each use. Accepts and processes payments for new boxes, renewals, drilling fees and
lost key fees. Input safe deposit information to manual and computer system according to
established procedures.
2. Issues cashiers checks, travelers checks, money orders, and bank checks. Processes
redemption of bonds.
3. Counts, wraps and bags coins. Counts and verifies currency to sell. Accumulates mutilated
currency to be shipped out.
4. Processes incoming mail transactions per Bank procedures.
5. Balances ATM, replenishes cash supply and ensures ATM is working properly.
6. Other duties as may be assigned.
The statements contained in this job description describe the general nature and level of work being performed by the
person accepting this role. “Secondary Duties and Responsibilities” are considered incidental or secondary to the overall
purpose of the job. This job description does not state or imply the only duties and responsibilities assigned to this job.
Employees holding this job will be required to perform any other job-related duties requested by management. All job
requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Job No. 26
FSR I Page 2
 High school diploma or general education degree (GED)
 1-2 years teller or customer service experience
 Equivalent combination of education and experience
Other Skills/Characteristics
 Proficient computer skills
 Friendly and outgoing
 Courteous
 Versatile
 Accurate
 Good communication skills
 Dependable
 Confidential
 Professional
 Ability to stand for extended periods of time
Performance Measures
 Balances efficiently and accurately, with quarterly offages < $10; number of offages not
balancing to GL <____ (TBD)
 Drawer limits do not exceed $4000.
 Willingly travels to/from other locations within region, as needed.
 Proactively initiates customer greeting, addressing customer by name with smile and
direct eye contact.
 Maintains confidentiality of customer account information. Follows established policies
and procedures in responding to inquiries and requests.
 Cross sells additional products/services based on customer profile and customer need.
 Willingly participates in bank training, including sales and service training.
 In compliance with all regulations and bank policies related to job duties.