Teller I
TITLE: Teller I
DEPARTMENT: Retail Banking
We're looking for an initiative driven, ambitious individual to join our team!
POSITION SUMMARY: Performs routine teller duties. Willingly rotates between region locations, as needed.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:
Functions as Teller, receiving and processing transactions accurately and timely. Follows bank procedures when performing transactions on teller software, cash recyclers and other required equipment.
Cross sells and/or refers Bank products and services to specific customers through needs identification, maximizing profitable relationship.
Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash and/or cash drawer limits as required by Bank policy.
Issues cashiers checks, money orders and bank checks. Redeems savings bonds. Processes incoming mail transactions and counts, wraps and bags coin.
ROLE QUALIFICATIONS
Education
*High school diploma or general education degree (GED) plus additional bank-related training.
Experience
*6 months related bank experience or retail cashier and/or training; Or equivalent combination of education and experience
*Understanding of regulatory compliance
*Thorough product knowledge
Other Skills/Characteristics
*Versatile and flexible
*Ability to multi task
*Ability to stand for extended periods of time
*Accuracy/good math skills
*Dependable
*Ability to uphold confidentiality
*Professional in appearance and in verbal communication
*Performance Measures
*Balances efficiently and accurately, with quarterly offages < $10
*Willingly travels to/from other locations within region, as needed.
*Proactively initiates customer greeting, addressing customer by name with smile and direct eye contact.
*Maintains confidentiality of customer account information. Follows established policies and procedures in responding to inquiries and requests.
*Cross sells additional products/services based on customer profile and customer need.
*Willingly participates in bank training, including sales and service training.
*In compliance with all regulations and bank policies related to job duties.